Privacy Policy

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Privacy Policy

Any information which you provide to us via this Site, along with other information relating to you, will be held by Home Food Direct Ltd and used for general business purposes. We may contact you, including by telephone and email to inform you of future services organised by or in conjunction with Home Food Direct Ltd which may be of interest.

When you register or contact us with your contact details:

  • we protect your details against third party access or modification - we do not rent, sell, or share personal information about you with any other organisations. We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary, including: To fulfill your requests, to protect ourselves from liability, to comply with the terms and conditions of our internet host provider.
  • you have the right to see the information we hold about you and to ask us to make any changes to ensure that it is accurate and up to date. If you want to know about the information we hold about you, you can make a request. If you wish to do this, we reserve the right to charge a fee of ten pounds (GBP 10.00) to meet our costs in providing you with details of the information we hold about you. You can Contact Us for more details.
  • we allow you to specify the level of future contact that you will receive from Home Food Direct Ltd and we will respect your wishes.

User's Personal Information

Visitors to our Site may be able to register to use our services, attend events, make a purchase, join a community or upload/download information. When you register, you will provide personal information such as name, address, email, telephone number or facsimile number and other relevant informations. We will not disclose personally identifiable information we collect from you to anuy third parties without your permission except to the extent necessary, including: To fulfill your requests, to protect ourselves from liability, to satisfy legal requirements, to comply with the terms and conditions of our internet host provider.

Information that we collect

When you visit the Site or use the Service to make an Order the Site, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Site and Service and information about you from the materials (such as messages and reviews etc) you post to the Site and the e-mails or SMS or letters you send to us.

By accessing our Site or Service including any mobile digital routes such as (but not limited to) mobile, tablet or other devices / technology including mobile applications, then you should expect that our data collection and usage as set out in Site Terms will apply in that context too. We may collect technical information from your mobile device or your use of the Site or the Service through all such devices, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Site or Service through your device(s).

Use of your information

Your information will enable us to provide you with access to the relevant parts of the Site and to supply the Service. It will also enable us to bill you and enable us to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Site.

We may use your information to contact you for your views on the Service and to notify you occasionally about latest offers, promotions, important changes or developments to the Site or the Service.

Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.

If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact us and/or amending your profile accordingly.

Please note that by submitting Reviews regarding the Site, Service and/or Products, you consent to us to use such Reviews on the Site and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may from time to time consent to us disclosing).

Disclosure of your information

The information you provide to us will be transferred to and stored on our servers or on our hosting provider servers which may be in or outside the European Economic Area, and may be accessed by or given to our staff working outside the United Kingdom and third parties including companies within the Home Food Direct Ltd group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is treated in accordance with this policy.

The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing support services for us. In addition, we may need to provide your information to any service providers to process and deliver your Order. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact us and/or by amending your profile accordingly.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Site Terms and any other agreement; or to protect our rights or the rights of our service providers or other third parties. This includes exchanging information with other companies and other organizations for the purposes of fraud protection and prevention.

Security and Data Retention

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

Where you have chosen a password which allows you to access certain parts of the Site, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.

The transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to hosting servers. SSL is the industry standard and the best software available for secure e-commerce transactions.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to our privacy policy

Any changes to our privacy policy will be posted here. We reserve the right to vary this policy from time to time and such changes shall become effective as soon as they are posted. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Your continued use of the Site constitutes your agreement to all such changes.

Third Party Policies

Related services and offerings linked to or from this Site have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Since we do not have control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those websites. We recommend you to review their policies before you provide any personal information or complete any transaction with them.

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Last updated: Feb, 22 2024 at 17:33:01 pm

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