Terms and Conditions


Terms and Conditions

Home Food Direct is a trading name of Home Food Direct Ltd, a company registered in England and Wales with registered company number 11058147, whose registered office is at Unit 6 Trade City, 21 Montrose Road, Chelmsford CM2 6TE, United Kingdom. The www.homefooddirect.com is owned and operated by Home Food Direct Ltd.


  • This website www.homefooddirect.com, together with the sub-sites, any Home Food Direct mobile applications that are accessible through it, (collectively, this "Site") is published and maintained by Home Food Direct ("We" "Us", "Ours", "Home Food Direct" or "Home Food Direct"). The term "You", "Your", "User", "Users", "Customer", "Customers"and "Visitors" shall refer to the user who is browsing the Site. The "Site Terms" shall refer to Terms and Conditions, Privacy Policy, Cookie Policy, Disclaimer Policy, Refund & Returns Policy, Delivery Policy and Promotion Policy
  • If you are a Distributor or a Retailer or a Trade Customer then a separate Trade Agreement is also applies along with our standard Site Terms.
  • Registration and Password & Security: You must be eighteen years old to use this Site. If you are under eighteen, you may only use the Site in conjunction with, and under the supervision of a parent or guardian. We have the right to refuse at our discretion to supply any products or services ordered by you. You must ensure that the details provided by you on registration or at any time are correct and complete.You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. When you register to use the www.homefooddirect.com Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services immediately.
  • If Home Food Direct has reason to believe that there is likely to be a breach of security or misuse of the www.homefooddirect.com Site, we may require you to change your password or we may suspend your account in accordance with our Limitation of Liability.
  • When you access, browse or use this Site and any Home Food Direct mobile application(s) through which you access our Site or Services, you accept, without limitation or qualification, the terms of use set forth below. When you access the sub-sites that are accessible through this Site, you accept any additional terms of such sub-sites if they have their own terms of use.
  • Please read our Site Terms carefully before ordering any products or services through, the Site, as your purchase of any products or services offered on the Site is subject to these Site Terms. If you do not accept these Site Terms, you should leave the Site immediately, and you will not be able to order any products or use our services through the Site.
  • Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Site Terms will not be interpreted as a waiver of your or our rights or remedies.
  • You may not transfer any of your rights or obligations under these Site Terms without our prior written consent. We may transfer any of our rights or obligations under these Site Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.
  • Information on this Site may contain technical inaccuracies or typographical errors. We reserve the right to change these Site Terms from time to time by changing them on this page. We advise you to print a copy of these Site Terms for future reference. These Site Terms are only in the English language.
  • Any rights not expressly granted in these Site Terms are reserved.

Use of Site

This Site is provided for your personal and non-commercial use only. All content included in this Site, including but not limited to any text, graphics, images, logos, button icons, data compilations, software, audio and video (collectively, "Materials"), is the property of Home Food Direct or its content suppliers, and you may not distribute, exchange, modify, reproduce, perform, sell or transmit the Materials for any business, commercial or public purposes. The Materials are protected by applicable laws, including international copyright and trademark laws, and any unauthorized use of any Materials may violate copyright, trademark, and other applicable laws. You may not frame or utilize framing techniques to enclose any portion of this Site or any Materials without express written consent of Home Food Direct. You are granted a revocable and non-exclusive right to create a hyper-link to this Site as long as the link does not portray Home Food Direct, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Home Food Direct logo or other Materials as part of the link without express written consent of Home Food Direct. You may link to the Site's homepage www.homefooddirect.com provided you have our written consent. If you breach any of these Site Terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed Materials here from.

Although www.homefooddirect.com aims to offer you the best service possible, www.homefooddirect.com makes no promise that the services at the www.homefooddirect.com Site will meet your requirements. While we try to ensure the Site is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Site is unavailable at any time or for any period.

The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk.

Electronic Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site or ordering Products or Services via the Site, you accept that communication with us will be mainly electronic by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.) transmission or by posting to this Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Submission of Data by User

Other than personally identifiable information, which is covered under the Home Food Direct Privacy Policy, any material, information or other communication you transmit or post to this Site ("Communications") will be considered non-confidential and non-proprietary. Home Food Direct will have no obligations with respect to the Communications. You will grant Home Food Direct and its designers a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display throughout the world in any media the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Site including any reviews, an unlawful (any applicable local, national or international law), unauthorised advertising, threatening, libellous, defamatory, obscene, pornographic, invasive of privacy, infringing of intellectual property rights, contains viruses or any other harmful programs or other material that would violate any law.

In particular (but without limitation), any Reviews that you submit through the Site must not contain any defamatory, obscene or offensive material, promote violence or discrimination, infringe the intellectual property rights of another person, breach any legal duty owed to a third party, promote illegal activity or invade another's privacy, give the impression that they originate from us or e used to impersonate another person or to misrepresent your affiliation with another person.

The prohibited acts listed above are non-exhaustive. Home Food Direct reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

The Reviews and other User comments or User Contents contained on the Site are for information purposes only and do not constitute advice from us. Reviews and User comments or User Contents reflect the opinions of customers who have ordered through the Site or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other User Comments or User Contents, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.

You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or any other third party arising out of or in connection with any Reviews or other User Comments or User Contents that you provide in breach of any of the representations and warranties, agreements or restrictions set forth above.

In all communications and dealings with us (whether in person, by phone, via Site or otherwise) you must behave courteously and professionally.

You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other User Comments or User Contents in breach as stated above or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.

Placing Order & Order Processing

Placing your Order: Once you have selected the Products or Services, you wish to order from us and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the "proceed", "place my order" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so we will start processing your Order and errors cannot be corrected.

Amending or Cancelling your Order: You can cancel or change any of your current orders up until the amendment cut off point specified in your order confirmation. You can make changes to your order by going to 'My Account' or cancel your order. Alternatively you can call us for any amendment or cancellation. Please note that orders cannot be cancelled by email or sms.

Payment Processing: Any payment you make is not authorised, your Order will not be processed.

Order Processing: On receipt of your Order, we will begin processing it and will notify you by email that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Site and any Order confirmation e-mail that you may receive each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted.

Order Delivery: Estimated times for deliveries and collections are provided by us are only estimates. You must ensure that a person is available to accept Delivery of your order at the Delivery Location and ensure the parcel is opened as soon as the delivery arrives and all fresh fruits & vegetables are stored in a refrigerator and any frozen items put away in a freezer. If there are any damaged/broken items, please get in touch with our customer care team within 12 hours of receiving the parcel with a brief description of the issue along with a photo of the product/parcel and email to sales@homefooddirect.com

Where delivery instructions are left, ie without signature, we cannot be held responsible for any missing goods. For example, if you request leaving in a bin where recycling may happen, or, in an outhouse that could be accessed by 3rd parties. The risk lies with you.

Rejected / Cancelled Orders: As per standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that we will not be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

Returns & Refunds: We'd like you to be happy with everything you purchase from us provided it is in a fully resalable condition along with their original packaging along with the original price tags, labels, invoices or receipt and any accessories. Should you change your mind about your purchase, please return the product with your proof of purchase, within 14 working days (Saturday, Sunday and Public holidays are not considered as working days) without giving a reason beginning on the day after you receive the goods and we'll happily offer a replacement or refund. Please be aware that some products have different return time limits and exceptions when you change your mind. We do not refund or accept change of mind returns on certain products due to health and hygiene reasons (such as toothbrushes etc); personalised items; or unsealed software, DVDs and CDs. We ask that perishable food items are returned within their use by date. Please note, that we may not provide you with a full refund if you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. You will need to take reasonable care of item(s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening and/or using it). If you damage items whilst they are in your possession, there may be a deduction from your refund. Refer our Returns & Refund Policy for more details.

Back orders: Back orders in the unlikely event that an item you ordered is not in stock we reserve the right to substitute it with smaller pack sizes, making up the required quantity, and/or another Brand of similar quality. Failing this we will either a) automatically refund the item or, b) if the item(s) represent a major part of your order, we would email you to advise you of the situation, with potential options, and request your advice on how you would like to proceed.

Price & Payments

Prices will be as quoted on the Site (are priced in UK Pounds Sterling (GBP). These prices include VAT but may exclude delivery costs (if you opt for delivery instead of collection) and any online payment administration charges. These will be added to the total amount due where applicable.

This Site contains a large number of products and it is possible that some of the products may include incorrect prices. If the correct price for an Order is higher than the price stated on the Site, we will normally contact you before the relevant Order is dispatched. In such an event, neither we nor the relevant service provider is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.

Payment for Orders must be made by an accepted credit or debit card through the Site. If you pay by credit or debit card, you may be required to show the card at the time of delivery as proof of identification and so that they can check that the card conforms with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.

A credit or discount may apply to your Order if you use a promotional voucher or code recognised by the Site and endorsed by Home Food Direct, and you pay for any balance by credit or debit card. Please refer to our Promotion Policy for the full terms and conditions applicable to the use of credit and discount vouchers. Please note that because of standard banking procedures, your bank or card issuer will initially "ring-fence" the full amount of the Order (before any credit or discount) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your Order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance. You acknowledge and agree that neither we nor the relevant service provider will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected or cancelled for any other reasons, your bank or card issuer may not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant service provider will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

Food Allergies & Intolerances

We recognise the seriousness of food allergies or intolerances and we recommend that you contact us before you place an order to discuss any food allergies or intolerances that you may have. But we cannot guarantee that products will be free from ingredients that may affect those with food allergies or intolerances, but we will take all efforts to minimise this risk where requested.

Please note products is produced in factories that may handle nuts, milk or dairy products, eggs, meats, wheat and gluten etc, so cross contamination cannot be eliminated. The listed ingredients are the typical ingredients, but the individual products may use a different recipe and other ingredients not listed. If you have a life-threatening allergy, we do not recommend you to use this service.

We or relevant service provider will not assume any liability for adverse reactions to products.

Nutritional details: Any nutritional details are typical figures only. Actual figures may vary depending on the ingredients and method of preparation.

Links to other Websites / Sites

Links to other Internet Sites are provided for your convenience only and the presence of such links does not mean that Home Food Direct endorses, recommends or represents them in any way. Home Food Direct does not control and is not responsible for any such sites or their content. Home Food Direct disclaims all warranties, expressed or implied, as to the accuracy, legality, reliability or validity of any content of such sites.

You may link to the Site's homepage (www.homefooddirect.com), provided that:

  • you do so in a fair and legal way which does not damage or take advantage of our reputation
  • you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists
  • any website from which you link must comply with the content standards set out in these Site Terms
  • we have the right to withdraw linking permission at any time and for any reason.

Disclaimer of Warranties

This Site and the information, tools and material contained in it are not directed to, or intended for distribution to or use by, any person or entity who is a citizen or resident of or located in any jurisdiction where such distribution, publication, availability or use would be contrary to law or regulation or which would subject Home Food Direct to any registration or licensing requirement within such jurisdiction.

This Site is subject to periodic update and revision. Materials should only be considered current as of the date of initial publication appearing thereon, without regard to the date on which you may access the information. Home Food Direct maintains the right to delete or modify information on this Site without prior notice.Home Food Direct does not warrant the accuracy or completeness of the materials, products or services on or via this Site. Home Food Direct further does not warrant that this Site, its servers, or e-mail sent from Home Food Direct are free of viruses or other harmful components.

While we try to ensure that information on the Site is correct, we do not promise it is accurate or complete. We may make changes to the material on the Site, or to the Service, Products and Prices described on it, at any time without notice. The material on the Site may be out of date, and we make no commitment to update that material.

Estimated times for deliveries and collections are provided are only estimates. Neither we nor the relevant service privider guarantee that Orders will be delivered or will be available for collection within the estimated times.

The foregoing disclaimers do not affect your statutory rights.

We provide you with access to the Site and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Site and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Site or Service, or be otherwise implied or incorporated into these Site Terms, by statute, common law or otherwise ).

  • Home Food Direct may terminate User's access at any time for any reason. The provisions regarding to disclaimer of warranty, accuracy of information, and indemnification shall survive such termination. Home Food Direct may monitor access to the Site.
  • No material from this site may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from Home Food Direct. All rights not expressly granted herein are reserved. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties.
  • Home Food Direct shall have no responsibility for any damage to User's computer system or loss of data that results from the download of any content, materials, information from the Site.
  • The Site provides links to websites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that Home Food Direct is not responsible for the availability of, and content provided on, third party web sites. The User is requested to peruse the policies posted by other web sites regarding privacy and other topics before use. Home Food Direct is not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and User shall bear all risks associated with the use of such content. Home Food Direct is not responsible for any loss or damage of any sort User may incur from dealing with any third party.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Site Terms that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
  • impossibility of the use of public or private telecommunications networks and
  • the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under these Site Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Site Terms may be performed despite the Force Majeure Event.

Limitation of Liability

Nothing in these Site Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Site Terms affects your statutory rights.

Under no circumstances shall Home Food Direct be liable for any direct, indirect, incidental, consequential, punitive or special damages whatsoever (including, without limitation, those resulting from lost profits, lost data, lost business opportunity lost anticipated savings or business interruption) arising out of the use, inability to use of, or errors or omissions in the contents or functions of this Site, even if Home Food Direct or an authorized representative thereof has been advised of the possibility of such damages. If your use of the materials, information or services from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Customer Care & Support

Customer care is extremely important to us. Our Customer Services team will therefore try to assist you where possible if you have any problems with your Order. You can contact our Customer Services team by clicking or selecting the "Need help", "Help" or similar button or by calling the telephone number shown on the Site.

If your Order is taking longer than expected or you have any other problems with your Order, you can contact our Customer Care Team as described above and one of our Customer Care Advisers will attempt to provide an update on your query.

In the event that you are dissatisfied with the quality of any Products or the Service provided by us, please consider providing feedback in the form of ratings, comments and reviews on the Site (together, "Reviews") to reflect your experience. The Reviews are an important part of our quality control process.

If you are dissatisfied with the quality of any Products or the Service provided by us and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact us to lodge your complaint and, where appropriate, follow our complaint procedures.

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Last updated: Jul, 08 2024 at 19:50:32 pm

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